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Frequently Asked Questions

Once your order has been shipped, you will receive an email with a tracking number. You can use that number on our website’s tracking page to monitor your shipment.

Yes, our products are 100% cruelty-free. We never test on animals—ever! Additionally, all of our suppliers are certified cruelty-free.

•  Mineral-Based Ingredients: We
believe in the power of natural beauty.

•  Paraben-Free & Talc-Free: We use only the best ingredients for your skin.

•  Vegan-Friendly: Most of our products are vegan, with a few exceptions (*some pinks and purples may contain Carmine). Please check the ingredients section at the bottom of each listing
for details.

Most cosmetics have a shelf life of 12–24 months once opened. However, many eyeshadows and highlighters can last for years if stored properly in a cool, dark area.

Yes, we ship worldwide.

No, we cannot accept returns or exchanges for sanitary reasons, due to the nature of our products.

Yes, all of our pigments are ethically sourced. We maintain strict standards and carefully select suppliers who align with our core values and ethical
guidelines.

Our current estimated processing time is 3–5 business days, or 7–10
business days for new releases and during high-volume periods.

Occasionally, we include surprise samples in orders over $20 USD.

You can reach customer support via email at kristenleighcosmetics@gmail.com or visit our Contact page for more details.

Yes, you can cancel your order without penalty if the cancellation is made within 12 hours of placing the order. After 12 hours, your
order will be in processing and cannot be canceled.

Not at this time. However, we hope to offer discounts for professional makeup
artists in the near future.
For first-time customers, please check the banner at the top of our website for a discount code.